Politique de remboursement
Return & Refund Policy
Our Promise
At Konsoe, your satisfaction is our priority.
✓ 30-day hassle-free returns
✓ Quality guarantee — defective products replaced or refunded free
✓ Responsive customer support — 24-hour response time
We are committed to providing high-quality personal care products and a smooth shopping experience. If something isn't right, we're here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To begin a return, please contact our customer support team at:
Please do not send your item back before receiving return approval and return instructions from our team.
Return Processing Timeline
To ensure a smooth return experience:
Return Request Review: Within 2 business days
Return Instructions Provided: Within 24 hours after approval
Return Inspection: Within 3 business days after receiving your return package
Refund Processing: Within 10 business days after approval
Return Eligibility
To be eligible for a return, your item must:
✓ Be in its original condition
✓ Be unused or only lightly tested
✓ Be free from damage, scratches, or signs of excessive use
✓ Include original packaging, accessories, and manuals
✓ Include proof of purchase
For hygiene and safety reasons, personal care products that have been used extensively, modified, or cannot be resold may not be eligible for return.
How to Start a Return
To request a return, please email:
Please include:
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Order number
-
Reason for return
-
Photos or videos (if applicable)
Once your request is reviewed and approved, we will provide the return instructions.
Items sent back without prior approval may not be accepted.
Return Shipping Costs
For returns due to personal preference, including:
-
Changed your mind
-
Ordered the wrong product
-
No longer need the item
The customer is responsible for return shipping costs.
Original shipping fees are non-refundable.
For defective, damaged, or incorrect items, we will cover the solution by providing a replacement or refund at no additional cost.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.
Please provide:
-
Clear photos showing the issue
-
A short video demonstrating the problem
You do not need to return defective or damaged items.
After verification, we will provide:
✓ Free replacement
or
✓ Full refund
depending on your preference.
Non-Returnable Items
The following items cannot be returned:
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Products with significant signs of use
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Products damaged due to improper handling or misuse
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Customized or personalized products
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Gift cards
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Final sale items
Exchanges
If you would like to exchange your product for another item, the fastest option is to return your original item (if eligible) and place a new order after your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.
The item must be returned unused, in original condition, and with all original packaging.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be automatically issued to your original payment method within 10 business days.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at: