SHIPPING POLICY
SECTION 1 - GENERAL INFORMATION All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
SECTION 2 - PROCESSING TIME We know you are eager to receive your KONSOE products. All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note: High-volume periods or new product launches may lead to slight delays.
SECTION 3 - SHIPPING RATES & ESTIMATES We offer Free Standard Shipping on all orders over $100. For orders under this amount, shipping charges will be calculated and displayed at checkout.
Once processed, estimated delivery times are as follows:
United States: 7 to 15 business days
United Kingdom & Europe: 8 to 15 business days
Rest of the World: 10 to 20 business days
Delivery delays can occasionally occur due to customs clearance or carrier issues which are out of our control.
SECTION 4 - CUSTOMS, DUTIES, AND TAXES (NO HIDDEN FEES) We want your shopping experience to be as smooth and transparent as possible. For orders shipped to the United States and most major international destinations, we utilize Delivered Duty Paid (DDP) shipping.
This means all necessary customs duties, import taxes, and clearance fees are already covered by KONSOE or fully calculated and collected at checkout. You will not be asked to pay any additional or unexpected customs charges to the carrier upon delivery. SECTION 5 - HOW DO I CHECK THE STATUS OF MY ORDER? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 25 days of receiving your shipping confirmation email, please contact us at support@konsoe.com with your name and order number, and we will investigate it for you.
SECTION 6 - P.O. BOXES Please note that some carriers (like DHL or FedEx) may not deliver to P.O. Boxes. We highly recommend providing a physical street address to ensure smooth delivery.
SECTION 7 - LOST OR DAMAGED PACKAGES We stand behind the quality of KONSOE products. If your order arrives damaged or defective, please contact us immediately at support@konsoe.com with clear photos or a short video of the item and packaging. You do not need to file a claim with the carrier yourself; we will evaluate the issue and make it right by offering a free replacement or a full refund. (For packages marked as "delivered" but not received, please check with neighbors or your local post office first before contacting us.)
SECTION 8 - ORDER CANCELLATION We understand that you may occasionally need to change your mind. Our order cancellation policy is as follows:
Cancellation before shipping: If you contact us at support@konsoe.com before your order has been processed and dispatched, we will successfully cancel your order and issue a full refund to your original payment method.
Cancellation after shipping: Once an order has been handed over to the shipping carrier, it cannot be canceled or intercepted. You will need to receive the package first and then follow our standard Return & Refund Policy to initiate a return (please note that you will be responsible for the return shipping costs).
Custom or personalized items: Please note that orders for custom, made-to-order, or personalized products cannot be canceled once production has begun.
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