Politique d’expédition
Shipping Policy
SECTION 1 - GENERAL INFORMATION
At KONSOE, we are committed to providing a reliable and smooth delivery experience.
All orders are subject to product availability.
If an item becomes unavailable after your order is placed, we will notify you and provide a full refund to your original payment method.
SECTION 2 - ORDER PROCESSING TIME
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be slightly longer during:
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Holiday periods
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Promotional events
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Product launches
-
High order volume periods
SECTION 3 - SHIPPING RATES & DELIVERY ESTIMATES
We offer shipping options calculated at checkout.
Available shipping costs and delivery estimates will be displayed before completing your purchase.
Estimated delivery times after shipment:
United States:
7-15 business days
United Kingdom & Europe:
8-15 business days
Rest of World:
10-20 business days
Please note that delivery times are estimates and are not guaranteed.
Delays may occur due to:
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Shipping carrier delays
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Customs processing
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Weather conditions
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Holidays
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Other circumstances outside our reasonable control
SECTION 4 - CUSTOMS, DUTIES, AND TAXES
We aim to make international shopping as simple as possible.
For many destinations, applicable taxes, duties, and import fees may be included during checkout or handled through our shipping arrangements.
If additional charges are required by local authorities, customers may be responsible where applicable.
Please review the shipping information shown during checkout for your specific destination.
SECTION 5 - ORDER TRACKING
Once your order has shipped, you will receive an email containing your tracking number.
Please allow up to 48 hours for tracking information to become available.
If your order has not arrived within 25 days after receiving your shipping confirmation, please contact us at:
Please include:
-
Order number
-
Customer name
-
Shipping address
Our team will investigate and assist you.
SECTION 6 - P.O. BOXES
Some shipping carriers may not deliver to P.O. Boxes.
For faster and more reliable delivery, we recommend providing a complete physical street address whenever possible.
SECTION 7 - DAMAGED, DEFECTIVE, OR LOST PACKAGES
Please inspect your package immediately after delivery.
If your order arrives damaged, defective, or missing parts, please contact us as soon as possible at:
Please provide:
-
Photos of the package and product
-
A short video showing the issue (if applicable)
You do not need to contact the carrier yourself.
After reviewing the issue, KONSOE will provide an appropriate solution, including:
✓ Free replacement
or
✓ Full refund
For packages marked as "delivered" but not received, please first check:
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Your mailbox or delivery location
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Neighbors
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Building management (if applicable)
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Local carrier service
If the package still cannot be located, contact us and we will assist with an investigation.
SECTION 8 - ORDER CANCELLATION
We understand that plans may change.
Cancellation Before Processing
If you contact us before your order enters processing or fulfillment, we will make reasonable efforts to cancel your order and issue a refund.
Please contact:
as soon as possible.
Cancellation After Shipment
Once an order has been shipped or transferred to the carrier, it cannot be canceled or intercepted.
You may receive the package and request a return according to our Return & Refund Policy.
Return shipping costs may apply depending on the reason for return.
Custom or Personalized Products
Custom, made-to-order, or personalized products cannot be canceled once production has started.
SECTION 9 - CONTACT INFORMATION
If you have any questions regarding shipping, please contact:
KONSOE LLC
Email: support@konsoe.com
Phone: +1 (307) 533-5217