Terms of service

Terms of Service

OVERVIEW

Welcome to KONSOE.

The terms "we", "us", and "our" refer to KONSOE LLC ("KONSOE"). KONSOE operates this website and online store, including all related information, content, features, tools, products, and services provided through this website (collectively, the "Services").

KONSOE is powered by Shopify, which enables us to provide our online shopping experience.

These Terms of Service ("Terms") describe your rights and responsibilities when accessing or using our Services. Please read these Terms carefully before using our website or purchasing our products.

By accessing, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

If you allow a minor dependent to use our Services through devices you own or control, you are responsible for ensuring their use complies with these Terms.

When using our Services or placing an order, you may be required to provide information including your name, email address, billing information, payment details, and shipping information.

You agree that all information provided to KONSOE is accurate, current, and complete.

You are responsible for maintaining the security of your account information and all activity associated with your account.

You may not transfer, sell, or assign your account to another person.

SECTION 2 - OUR PRODUCTS

We make every effort to ensure that product descriptions, images, specifications, and performance information displayed on our website are accurate.

However, slight differences may occur due to:

  • Device screen settings

  • Manufacturing updates

  • Packaging changes

  • Product improvements

Colors and product appearance may vary slightly from what appears on your screen.

All product descriptions, prices, and availability are subject to change at any time without notice.

KONSOE reserves the right to modify, discontinue, or limit products offered through our Services.

SECTION 3 - PERSONAL CARE PRODUCT SAFETY

Our products are designed for personal consumer use and should only be used according to the provided instructions and intended purpose.

Before using any personal care product, customers should carefully review product instructions and safety information.

Discontinue use immediately if you experience:

  • Skin irritation

  • Discomfort

  • Allergic reaction

  • Unusual symptoms

KONSOE is not responsible for damage, injury, or product issues caused by:

  • Improper use

  • Misuse of products

  • Unauthorized modifications

  • Failure to follow product instructions

  • Use outside the intended purpose

SECTION 4 - ORDERS

When you place an order through our website, you are making an offer to purchase our products.

KONSOE reserves the right to accept or decline any order at our discretion.

Your order is not considered accepted until payment has been successfully processed and you receive an order confirmation.

Please review your order carefully before submitting it.

Once an order enters processing or fulfillment, cancellation requests may no longer be accepted.

If cancellation is requested before processing begins, we will make reasonable efforts to assist.

All purchases are subject to our Refund Policy.

You agree that products purchased from KONSOE are for personal or household use only and are not intended for resale.

SECTION 5 - PRICES AND BILLING

Prices, discounts, and promotions may change at any time without notice.

The price charged for your order will be the price displayed at checkout and confirmed in your order confirmation email.

Unless otherwise stated, prices do not include applicable shipping fees, taxes, or customs charges.

You agree to provide accurate and complete billing and payment information.

You represent that:

  • You are authorized to use the payment method provided;

  • Your payment information is accurate and complete;

  • All charges associated with your order will be honored by your payment provider.

KONSOE reserves the right to refuse or cancel orders suspected of fraud or unauthorized activity.

SECTION 6 - SHIPPING AND DELIVERY

Shipping times provided by KONSOE are estimates only and are not guaranteed.

Delivery delays may occur due to:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Holidays

  • Events outside our reasonable control

Once an order has been shipped, delivery responsibility is shared with the shipping carrier.

KONSOE is not responsible for delays caused by carriers or customs; however, we will make reasonable efforts to assist customers with delivery issues.

For additional shipping information, please review our Shipping Policy.

SECTION 7 - RETURNS AND REFUNDS

Returns, replacements, and refunds are handled according to our Refund Policy.

Customers must follow the return instructions provided by KONSOE before sending any products back.

Unauthorized returns may not be accepted.

For defective, damaged, or incorrect products, KONSOE may provide replacement or refund solutions as described in our Refund Policy.

SECTION 8 - INTELLECTUAL PROPERTY

All content included in our Services, including but not limited to:

  • Trademarks

  • Logos

  • Brand names

  • Product images

  • Text

  • Graphics

  • Videos

  • Website design

  • Product descriptions

is owned by KONSOE, its affiliates, or its licensors and is protected by applicable intellectual property laws.

You may use our Services only for personal, non-commercial purposes.

You may not copy, reproduce, distribute, modify, publish, sell, or create derivative works from any content on our website without prior written permission from KONSOE.

All rights not expressly granted in these Terms are reserved by KONSOE.

SECTION 9 - OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services.

These tools are provided "as is" and "as available" without warranties or guarantees.

KONSOE does not control, monitor, or have responsibility for third-party tools.

Your use of third-party services is at your own discretion and subject to the terms and conditions of the applicable third-party providers.

SECTION 10 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

KONSOE is not responsible for the content, accuracy, availability, or practices of third-party websites.

Accessing third-party websites through our Services is done at your own risk.

You should review the policies and terms of any third-party websites before engaging with them.

SECTION 11 - RELATIONSHIP WITH SHOPIFY

KONSOE is powered by Shopify, which enables us to provide our online store services.

However, all purchases made through our store are transactions directly between you and KONSOE.

Shopify is not responsible for any products purchased from KONSOE, including product quality, defects, damages, losses, or disputes arising from transactions between you and KONSOE.

You release Shopify and its affiliates from claims related to purchases made through our store.

SECTION 12 - PRIVACY POLICY

Your use of our Services is also governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed and understand how your information is collected, used, and processed.

Because our store is hosted by Shopify, Shopify may collect and process information related to your use of our website in accordance with Shopify's privacy practices.

SECTION 13 - CUSTOMER FEEDBACK

If you submit reviews, comments, suggestions, photos, videos, or other content to KONSOE ("Feedback"), you grant KONSOE a worldwide, royalty-free, perpetual license to use, reproduce, modify, publish, display, and distribute such Feedback for business purposes.

You represent that:

  • You own or have permission to provide the Feedback;

  • Your Feedback does not violate any third-party rights;

  • Your Feedback is accurate and lawful.

KONSOE reserves the right to remove Feedback that violates these Terms or is considered inappropriate.

SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Availability

  • Shipping information

KONSOE reserves the right to correct errors, update information, or cancel orders affected by inaccurate information at any time.

SECTION 15 - PROHIBITED USES

You may not use our Services for unlawful purposes or activities including:

  • Violating applicable laws or regulations;

  • Infringing intellectual property rights;

  • Providing false information;

  • Attempting to harm KONSOE, Shopify, or other users;

  • Uploading malicious software;

  • Attempting unauthorized access;

  • Scraping, copying, or extracting website content without permission;

  • Using automated systems to interfere with our Services.

KONSOE reserves the right to suspend or terminate access to users who violate these Terms.

SECTION 16 - DISCLAIMER OF WARRANTIES

Our Services and products are provided on an "as available" and "as is" basis, except where otherwise stated.

KONSOE does not guarantee that:

  • Our website will always operate without interruption;

  • Information provided on our website will always be completely accurate;

  • Products will meet every individual expectation.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, KONSOE, its owners, employees, partners, affiliates, suppliers, and service providers shall not be liable for indirect, incidental, special, or consequential damages arising from:

  • Use of our website;

  • Purchase or use of our products;

  • Website errors or interruptions;

  • Loss of data or business opportunities.

This limitation does not apply where prohibited by applicable law.

SECTION 18 - INDEMNIFICATION

You agree to protect and hold harmless KONSOE, Shopify, and their affiliates, employees, partners, and service providers from claims, damages, losses, and expenses arising from:

  • Your violation of these Terms;

  • Your misuse of our Services;

  • Your violation of applicable laws or third-party rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to remain valid.

SECTION 20 - ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, represent the complete agreement between you and KONSOE regarding your use of our Services.

Failure by KONSOE to enforce any provision does not waive our right to enforce it later.

SECTION 21 - ASSIGNMENT

You may not transfer your rights or obligations under these Terms without prior written approval from KONSOE.

KONSOE may transfer or assign these Terms without notice.

SECTION 22 - GOVERNING LAW

These Terms and any agreements related to our Services shall be governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

SECTION 23 - DISPUTE RESOLUTION AND BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY.

Any dispute, claim, or controversy arising from these Terms, your use of our Services, or products purchased from KONSOE shall be resolved through individual binding arbitration rather than court proceedings, except where prohibited by law.

You and KONSOE agree that claims may only be brought individually and not as part of a class action, collective action, or representative proceeding.

Either party may seek relief through small claims court where permitted.

Either party may seek legal remedies related to intellectual property protection in a court of competent jurisdiction.

SECTION 24 - CHANGES TO TERMS

KONSOE may update these Terms from time to time.

The latest version will always be available on this page.

Your continued use of our Services after changes are posted means you accept the updated Terms.

SECTION 25 - CONTACT INFORMATION

Questions regarding these Terms may be sent to:

KONSOE LLC

Email: support@konsoe.com

Address:

30 N Gould St, Ste N
Sheridan, WY 82801
United States

Phone:

+1 (307) 533-5217